Refund and Return Policy

Overview

Valid for 30 days from the purchase date (excluding samples and Outlet items).
Items must be unused, in original condition, and in original packaging.
A receipt or proof of purchase is required for all returns.
Samples and Outlet items are non-returnable and non-refundable.

Return Shipping Costs

Customers are responsible for all return shipping costs, which are non-refundable.
Use a trackable courier; refunds cannot be guaranteed without proof of delivery.
Shipping times for exchanges may vary depending on location.

Restocking Fee

A 15% restocking fee applies to all returns, covering the costs of picking, packing, and restocking items.

Refunds

After receiving and inspecting your return, you will be notified via email about the status of your refund.
If approved, the refund will be processed, and a credit will be applied to your original payment method.

Late or Missing Refunds

If your refund hasn’t arrived:

Check your bank account.
Contact your credit card company (processing times may vary).
Reach out to your bank for updates on processing times.

If you’ve followed these steps and still haven’t received your refund, contact us at Sales@cosynest.ca

Exchanges

Exchanges are only allowed for defective or damaged items.
To request an exchange, email us at Sales@cosynest.ca

Return Address

Please send your returns to:
7130 Warden Ave, Unit 103
Markham, Ontario L3S 1B9

Need Assistance?

For questions about refunds or returns, contact us at Sales@cosynest.ca